Resources
Featured Documents
Sustainability management policy
of tourism in the Azores
Guiding document of the intentions of the destination with regard to sustainability, presenting the purpose and associated commitments.
Action Plan 2019-2030
Set of 23 sustainable commitments and 166 actions, duly articulated with the various regional secretariats of the Government of the Azores.
Sustainability Report
Document that brings together the initiatives and results obtained in the context of the sustainability of the Azores.
Risk Assessment
Document that identifies the current and potential level of risk of situations, planned, accidental or emergency, natural or anthropic, related to the scope of action of the destination.
Latest Resources
Sustainability Dashboard
Analysis of the main KPIs of the economic, social and environmental areas of the Azores.
Benchmarking Assessment Report (2023)
EarthCheck benchmark results of the Azores destination to measure performance.
Tourism Statistics (2023)
SREA Report with the main statistical results of tourism in the Azores for the year 2023.
Other resources
- Complaints Management Policy and Procedure
The purpose of this procedure is to define the policy and methodology for handling complaints received at the Açores DMO in relation to its services, as well as those submitted to the DMO against the services, products or activities of its partners.
- General Noise Regulation and Noise Pollution Control Regulations
Ambient noise to which human beings are exposed in areas that include residential, school, hospital or similar uses and leisure spaces, as well as in quiet areas of an agglomeration, in quiet areas in the open countryside and in other areas whose use is sensitive to noise produced in agglomerations or by large road, port or air transport infrastructures.
- Residents' perception of tourism in the region
Study by the Azores Tourism Observatory on residents' opinion and satisfaction with tourism.
- Impact of COVID-19 on tourism businesses
Study by the Azores Tourism Observatory on the impact of the pandemic on businesses.
- Sustainable Practices in the Regional Tourism Sector
Study by the Azores Tourism Observatory on the practices adopted by tourism companies in the region.
- Azores Conference 2017: on the road to sustainable tourism
Azores prepare for certification as a sustainable destination.